Description Rate: $21.63 MONITOR THE DELIVERY OF RRM SERVICES TO CRISIS GUESTS • Monitor the delivery, service, and cleanup of meals (breakfast & lunch) to the Crisis guests and Recovery Residents. • Assist Crisis population in obtaining needed clothing, either from the Men’s Crisis Program emergency closet or by referral to another agency. • Assess the emotional and spiritual needs of Crisis guests, intervening whenever possible and referring to the Chaplain or Homeless Services Supervisor for help when indicated. • Assist male Crisis guests in checking-out from overnight shelter services. • Develop Day Room activities and monitor all behaviors. UPHOLD A STANDARD WITH ALL GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND CHRIST-LIKENESS • Intervene with those individuals that fall short of meeting the program and spiritual expectations. • Function in a role of Crisis interventionist by assessing and doing brief counseling. • Look for opportunities to make referrals to the Chaplain or Homeless Services Supervisor for counseling/case management follow-up. • Be vigilant for any inappropriate behaviors, i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery, and/or weapons. • Exhibit non-threatening, conflict resolution during guest, candidate, or client disputes. • Enforce program principles and procedures in a spirit of compassion and respect (Eph.4:1-3,7). • Document any and all corrective actions. Perform filing where designated, and route copies to staff when appropriate. MAINTAIN A SAFE AND SECURE PHYSICAL ENVIRONMENT • Oversee the morning cleanup of the Crisis area. Be sure linens, towels and pajamas are laundered. Assign guests to specific chores, document their service and follow-up. Report shortcomings to the Lead Coordinator or Homeless Services Supervisor. • Be vigilant to help prevent any accidents, acts of violence and/or any Crisis situations from occurring. • Note any hazards or potentially hazardous situations and either correct the situation or refer the issue to the Homeless Services Supervisor for follow-up. • Notify appropriate local emergency personnel (medical, mental health, law enforcement, fire department, etc.) when needed; call Homeless Services Supervisor as indicated in program call procedure. • Defuse and/or refer all incoming Crisis telephone calls and document for follow-up. ADDITIONAL RESPONSIBILITIES • Keep cleaning and personal hygiene supplies stocked at an adequate level for day-to-day operations, in cooperation with the Facilities Department. • Attend weekly Crisis Program staff meetings. • Attend any internal/external trainings, staffing meetings, or seminars as suggested by Homeless Services Supervisor. • Attend weekly supervisory meetings with Homeless Services Supervisor. • Attend any required first aid, CPR, and/or fire safety trainings as scheduled by Homeless Services Supervisor. • Document all Crisis/Recovery Program activities and file appropriately (daily logbook, incident reports, client and guest files, observation reports, etc.). • Perform related work and other duties when required and as assigned. • Monitor the delivery, service, and cleanup of meals (breakfast & lunch) to the Crisis guests and Recovery residents. • Assist Crisis population in obtaining needed clothing, either from the Men’s Crisis Program emergency closet or by referral to another agency. • Assess the emotional and spiritual needs of Crisis guests, intervening whenever possible and referring to the Chaplain or Homeless Services Supervisor for help when indicated. • Assist male Crisis guests in checking-out from overnight shelter services. • Develop Day Room activities and monitor all behaviors. UPHOLD A STANDARD WITH ALL GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND CHRIST-LIKENESS • Intervene with those individuals that fall short of meeting the program and spiritual expectations. • Function in a role of Crisis interventionist by assessing and doing brief counseling. • Look for opportunities to make referrals to the Chaplain or Homeless Services Supervisor for counseling/case management follow-up. • Be vigilant for any inappropriate behaviors, i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery, and/or weapons. • Exhibit non-threatening, conflict resolution during guest, candidate, or client disputes. • Enforce program principles and procedures in a spirit of compassion and respect (Eph.4:1-3,7). • Document any and all corrective actions. Perform filing where designated, and route copies to staff when appropriate. MAINTAIN A SAFE AND SECURE PHYSICAL ENVIRONMENT • Oversee the morning cleanup of the Crisis area. Be sure linens, towels and pajamas are laundered. Assign guests to specific chores, document their service and follow-up. Report shortcomings to the Lead Coordinator or Homeless Services Supervisor. • Be vigilant to help prevent any accidents, acts of violence and/or any Crisis situations from occurring. • Note any hazards or potentially hazardous situations and either correct the situation or refer the issue to the Homeless Services Supervisor for follow-up. • Notify appropriate local emergency personnel (medical, mental health, law enforcement, fire department, etc.) when needed; call Homeless Services Supervisor as indicated in program call procedure. • Defuse and/or refer all incoming Crisis telephone calls and document for follow-up. ADDITIONAL RESPONSIBILITIES • Keep cleaning and personal hygiene supplies stocked at an adequate level for day-to-day operations, in cooperation with the Facilities Department. • Attend weekly Crisis Program staff meetings. • Attend any internal/external trainings, staffing meetings, or seminars as suggested by Homeless Services Supervisor. • Attend weekly supervisory meetings with Homeless Services Supervisor. • Attend any required first aid, CPR, and/or fire safety trainings as scheduled by Homeless Services Supervisor. • Document all Crisis/Recovery Program activities and file appropriately (daily logbook, incident reports, client and guest files, observation reports, etc.). • Perform related work and other duties when required and as assigned. Requirements PHYSICAL FACTORS • Ability to lift 50 pounds over your head. • Occasional standing for long periods of time. • Sitting for extended periods of time. • Ability to speak clearly and with a good command of English. Occasional reaching, bending, twisting and stooping. SPIRITUAL RESPONSIBILITIES • Take every opportunity to share the Gospel of Jesus Christ with others. • Provide spiritual encouragement to staff, volunteers, guests, and • residents • Invest in the spiritual development of staff, guests, residents, and donors. • Pray for and with staff, volunteers, guests, residents, and donors. • Ensure actions and policies reflect the Christian values and purpose • of the Mission. • Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19. • Memorize monthly Scripture, Mission Statement, and Mission Core Values • Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings • Support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ. • Participate in annual spiritual growth training through organization selected curriculum. QUALIFICATIONS • Minimum requirement High School Diploma or GED. • Must demonstrate compassion toward the poor, needy, and homeless. • Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc. • Must display respect, gentleness, and accountability when interacting with the Crisis guests and Recovery Program clients. • Must be teachable and function as a team player. • Must engage in safe and healthy work practices, both on the premises and off-site facilities. Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests. • JO3 license required within 90 days of hire.