Description Rate: $22 PROGRAM RESPONSIBILITIES • Conduct thorough intakes to assess the current needs of new shelter guests. • Create and present concepts across a variety of topics themed on personal and career development. • Regularly collaborate with department staff and attend trainings to provide services using a trauma-informed point of view. • Follow appropriate recordkeeping procedures to document needs and barriers. • Within the first 14 days, become certified to serve as a proctor in the Pearson VUE testing center. • Provide 1:1 assistance to residents, guests, and community members. • Be vigilant in reporting and documenting any inappropriate behaviors. • Serve in a manner which upholds the Mission’s standards of professionalism and Christ-centered ministry. • Monitor each guest’s progress and goals. Provide direction to encourage guests to complete tasks in a timely manner. • Maintain accurate documentation on case management services, incident reports, and outcomes. • Stay in compliance in both internal and external policies and procedures. • Serve as substitute instructor, proctor, or advocate for other classes when needed. • Collaborate with staff to adapt and improve programs and instructional content. • Ensure a clean, safe, and welcoming environment. • Perform additional related duties as assigned. HOMELESS SERVICES • Maintain a working knowledge of community services to provide appropriate referrals to other agencies as needed. • Support partnerships with community organizations and businesses to introduce guests to career pathways, educational opportunities, and other support services. • Meet with guests to outline program guidelines and expectations. • Collaborate with other staff to identify guests who may benefit from transitioning into the Life Recovery program. • Regularly review guests’ personal and program goals to support their progress and long-term success. • Design, implement, and evaluate classroom content related to career development, vocational training, and educational opportunities. • Serve as a lifelong learner. LIFE RECOVERY SERVICES • Oversee Life Recovery residents scheduled time in the Connection Center. • Offer ideas and curriculum to increase participation and motivation of residents. • Engage with residents to develop relationships which foster spiritual growth and learning. • Collaborate with Life Recovery staff to implement new strategies and learning opportunities. • Monitor resident progress and assist in long-term career planning to promote success beyond program completion. • Assist residents in career-readiness and with job searching after completing the Life Recovery program. COMMUNITY SERVICES • Maintain compliance as a proctor in the Pearson VUE Testing Center according to policies and procedures. • Answer phones, make calls, correspond by email, and provide professional interactions • Assist walk-ins with ordering identification documents, cell phones, and other essential items. • Represent the Mission in a positive, professional manner at community functions, off-site events, and public engagements. • Ensure all public-facing areas and service spaces are consistently clean, organized, and welcoming. Requirements SPIRITUAL RESPONSIBILITIES • Take every opportunity to share the Gospel of Jesus Christ with others. • Provide spiritual encouragement to staff, volunteers, guests, and residents. • Invest in the spiritual development of staff, guests, residents, and donors. Pray for and with staff, volunteers, guests, residents, and donors. • Ensure actions and policies reflect the Christian values and purpose of the Mission. • Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19. • Memorize monthly Scriptures, Mission Statement, and Mission Core Values. • Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings. • Support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ. • Participate in annual spiritual growth training through organization-selected curriculum. QUALIFICATIONS • Minimum of an associate’s degree is required; relevant experience may be considered in lieu of a degree. • A solid understanding of and experience in case management, social work, or education is strongly preferred. • Must be organized, possess strong written, oral, and interpersonal communication skills as well as the ability to be flexible is necessary for success in the role. • Computer proficiency required. • Reliable transportation required; meetings are occasionally off-site. • Must have strong personal relationship with Jesus Christ. • Must be active in a local Christian church. • Must demonstrate compassion toward the poor, needy, and homeless. • Must demonstrate character traits of integrity, personality responsibility, and grace toward others. • Must be teachable and function as a team player.