About Zippee • Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. • Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. • Our team is ex. Retention Science, oracle, blinkit, & from institutions like Hindu College, BITS Pilani, and the University of Southern California. • Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Job Description • Zippee is looking for energetic and qualified Cluster Managers (Dark Store) to join our Quick Commerce Operations team across Mumbai. • Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. • This is a high-pressure, 0-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone. • This is an in-person role at our dark stores, and you must be based near Andheri East, Mumbai. Roles and Responsibilities • Help oversee Quick Commerce operations across multiple dark stores in Mumbai. • Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams, and launch new dark stores & projects across Mumbai, as per the expansion plan. • Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth. • Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, fleet management, last-mile vendor partnerships, COD management. • Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city. • Lead all metrics related to city P&L, reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them. • Oversee weekly audits and daily MIS reporting to Management. • Help build a rockstar culture amongst your team to scale to profitability. Benefits • Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. • Annual company retreat. • Growth Opportunities