About Us: • Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce via their websites. • Brands connect their online store to our platform in just a few clicks & can kickstart 30-Min/60-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India. • Our team is ex. Retention Science, oracle, Blinkit, and from institutions like Hindu College, BITS Pilani, and University of Southern California. • Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Learn more at www.zippee.delivery. Job Description: • Zippee is looking for ambitious and analytical Assistant Managers - Central Operations to join our Gurugram team. • You'll own the performance of our Quick Commerce network across dark stores, last-mile delivery, and fulfilment, driving speed, reliability, and cost efficiency at scale. • This is a high-ownership role with a steep growth trajectory, working closely with City Operations, Product, Tech, and Customer Success teams to solve operational challenges and improve network performance. • We're looking for someone who thrives in a fast-paced, high-pressure startup where ownership is everything. What you will do: • Own central operations across dark stores, last-mile delivery, and same-day fulfilment. • Monitor and improve network KPIs including SLA adherence, delivery TAT, first-attempt success rate, rider productivity, and cost-per-order. • Identify operational bottlenecks and drive process improvements across fulfilment and last-mile operations. • Work closely with Product, Tech, Finance, and City Operations teams to automate workflows and improve operational efficiency. • Support new city launches, dark store expansion, operational audits, and network optimization across India. • Build MIS dashboards and operational reports to enable data-driven decision-making. Qualifications: • 4-8 years of experience in Central Operations, Last-Mile Operations, Supply Chain, Logistics, or Quick Commerce. • Bachelor's degree in Business, Operations, Supply Chain, or a related field; MBA preferred. • Strong analytical skills with advanced Excel/Google Sheets proficiency and experience working with operational dashboards. • Hands-on experience managing delivery SLAs, fulfilment operations, rider performance, and operational metrics. • Strong stakeholder management and problem-solving skills. • High ownership mindset with willingness to travel for operational execution. • Must have your own laptop. What you'll get: • Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. • Steep learning and growth curve. • Annual company retreat.