About Zippee: • Zippee is building India's leading Quick Commerce Logistics network for consumer brands. • Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network. • We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip). Job Description: • We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow. • You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams. • Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions. • This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone. • This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ. Responsibilities: • Own customer onboarding, launch, and growth post-handover from Partnerships. • Act as the primary point of contact for brands and drive customer success. • Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities. • Work with Product teams to capture customer feedback and influence roadmap priorities. • Proactively identify at-risk accounts and drive retention initiatives. Qualifications: • 3-6 years of experience in Customer Success, Key Account Management, or Client Success at a supply chain/warehousing/logistics company. • Strong communication, stakeholder management, and problem-solving skills. • Experience managing metrics such as CSAT, NPS, adoption, retention, and churn. • Ability to manage multiple enterprise customers and projects simultaneously. • High ownership mindset and comfort in a fast-paced startup environment. • NOTE: You must have your own laptop. Bonus points if you have: • Managed accounts of enterprise Indian D2C brands with CXO relationships. What you will get: • High ownership and steep learning curve with direct exposure to leading Marketplaces/Qcomm platforms and D2C brands. • Fast-track growth opportunities. • Annual company retreat.