Description The Caregiver/CNA is responsible for providing high-quality, compassionate care and assistance to residents and tenants living in assisted living settings. This includes support with activities of daily living (ADLs), promoting a safe and clean environment, observing and reporting health changes, and working alongside other departments including dietary, housekeeping, and activities. The position serves a diverse client group including but not limited to individuals with Alzheimer’s, dementia, mental illness, physical disabilities, terminal illnesses, and frail elderly populations. ESSENTIAL JOB FUNCTIONS: Resident Care & Support: • Assist residents and tenants with all Activities of Daily Living (ADLs) including: • Bathing, grooming, dressing • Toileting and incontinence care • Mobility and transfers • Eating and hydration • Medication reminders (if trained and delegated) • Encourage and assist residents in maintaining their independence and dignity. • Monitor for and promptly report changes in physical, emotional, or mental condition to supervisory staff. • Review and follow each resident’s/tenant’s Individualized Service Plan (ISP) prior to assuming care responsibilities. • Responsible for accurate charting and record keeping. Housekeeping, Safety & Environment: • Support a clean, safe, and home-like environment by: • Performing light housekeeping duties (e.g., making beds, tidying rooms, laundry, basic cleaning) • Assisting with disinfecting and sanitation practices in resident areas • Reporting safety hazards and maintenance concerns immediately • Follow infection control and standard precaution procedures. Support to Other Departments: • Assist the Dietary Department with: • Meal setup, service, and clean-up • Encouraging fluid and nutritional intake • Support the Activities Department by: • Encouraging and escorting residents to activities • Assisting with activity setup and resident engagement • Partner with all departments to ensure smooth operations and resident satisfaction. Training & Mentorship: • Serve as a mentor and trainer to new caregiving staff, demonstrating tasks and best practices. • Coach and support new hires during onboarding to promote confidence, competence, and team cohesion. • Communicate clearly with supervisors regarding trainee progress and development needs. Confidentiality & Compliance: • Maintain resident privacy and confidentiality at all times in compliance with HIPAA regulations and company policies. • Access resident information only as needed to provide care or complete job responsibilities. • Report any suspected confidentiality or privacy breaches to your supervisor immediately. Other Responsibilities: • Attend mandatory meetings and ongoing in-service opportunities. Annual requirements for continuing education must be met in accordance with DHS regulations. • Actively promotes a healthy approach by communicating, interacting, and working cooperatively to meet resident/tenants needs; respond promptly and positively to requests for assistance. • Platinum Communities expects all employees to present themselves in a neat, clean, and professional manner. • Follow proper protocol during emergency situations. • Support a dignified, respectful, and caring atmosphere with residents/tenants, families, visitors, and fellow employees. • Perform all other duties as assigned. Requirements • Must be 16 years or older. • High School Diploma or GED preferred. • Certified Nursing Assistant (CNA) certification preferred but not required. • Completion of required CBRF core trainings: o Standard Precautions o Fire Safety o First Aid/Choking o Resident Rights • Experience working with older adults or persons with disabilities strongly preferred. • Compassionate, dependable, and team-oriented attitude.