Description The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers. • Answer and direct large volume of incoming calls • Manage detailed communications with customers, while maintaining a high level of service • Focus on adherence to schedule while executing quality calls • Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs • Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed • Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution • All other duties assigned by Management Requirements • HS Diploma or equivalent required • Good computer skills including a working knowledge of Microsoft Word and Excel • Ability to communicate clearly and professionally via phone and e-mail • Strong customer service skills and active listening • Positive attitude toward customers and other incoming call personnel • Ability to assess and adapt to various situations with customer calls • Ability to stay calm and help put at ease upset customers when needed • History of good attendance • Can-do attitude and a willingness to work • Bilingual in Spanish and English, with the ability to communicate effectively in both, through written, verbal, and digital channels.