Description Reporting/Department Head: Contact Center Manager *FLSA Status – Non-Exempt *EEO Category – Service Worker Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve. Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow. MAJOR FUNCTION: Answers incoming calls for the whole organization. ESSENTIAL RESPONSIBILITES: • Perform with the best customer service, phone etiquette • Following company communication script • Updating demographics at every point of contact • Schedule appointments for all providers using appropriate guidelines • Transfers calls to appropriate department if needed • Task message to triage nurse if necessary • Task medication refills to nurse • Task referral issues to Referral Coordinator • Verify Insurance coverage patient has • Schedule appointment with Financial Counselor if needed • Respond to on-line medication refills (inbox) • Activate 911 if needed for the caller OTHER JOB DUTIES: • Ability to sit for long periods of time • Other duties as assigned by department head Requirements QUALIFICATIONS: • HS Diploma or equivalent • Medical background a plus • Computer Skills • Medical Terminology • Ability to communicate well • Spanish speaking preferred The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. EOE CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to: • Comprehensive medical, dental, and vision insurance • Paid time off (vacation, sick leave, and holidays) • 401(k) retirement plan with employer matching • Incentive program • Life and disability insurance • Continuing education and professional development opportunities • Flexible Spending Accounts (FSA) • Tuition reimbursement • Reimbursement for licensure and certifications • Reimbursement for CPR • Discounted services • Employee recognition programs • Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses) • Pension plan • Cancer insurance policies • Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit) • AAA membership (discounted rates) • BJ’s Wholesale Club membership (discounted rates) • Direct deposit • Childcare reimbursement program • Intersite travel reimbursement