Description Reporting/Department Head Practice Manager FLSA Status – Non-Exempt *EEO Category – Service Worker Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve. Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow. MAJOR FUNCTION: To provide friendly, professional, and high-quality support to CompleteCare’s providers within a team-based, patient-centered medical home model of care. ESSENTIAL RESPONSIBILITES: • Provide services to patients while ensuring a safe environment of care • Reduce risks of nosocomial infections in patients, employees, and visitors • Always embody friendly and courteous customer service with both patients and staff • Act as an active participant in the healthcare team – working together with all levels of staff to ensure the best care possible for patients • Work with team to meet specific healthcare performance improvement goals • Adhere to all applicable HIPAA guidelines as to ensure confidentiality of patient information • Problem-solve issues as they arise in a proactive and positive manner • Organize and prioritize tasks as assigned • Work with supervisor to plan departmental activities, evaluate data and make suggestions for improvement • Maintains clean and orderly workspace and efficiently utilizes supplies OTHER JOB DUTIES: • Manages assigned provider’s schedule to ensure that we are optimizing access for our patients. • Communicates with provider about patients to be seen • Greets patients and escorts them to exam rooms • Identifies patients and confirms medical records • Schedule appointments as necessary • Registers patients and collects all information required • Prepares patients record for provider • Prepares patients for exam by collecting relevant medical history, information about visits, vital signs, and instructs patients on preparation for exam procedures • Assists provider during examination • Selects and completes all required forms for each medical screening • Guides patients through their visit • Administers vaccines and completes referrals as needed • Communicates status of the patient with other members of the healthcare team • Assures medical charts are returned • Properly disposes of soiled equipment and laundry and prepares regulated medical waste • Transports and retrieves instruments safely and prepares for sterilization • Keeps clinical area clean, orderly, and stocked with supplies • Opens and closes clinical area according to assignment • Assists Practice Manager, Head Nurse or Charge Nurse with other tasks and projects as required on an as-needed basis to meet the goals and objectives of the organization. • May require lifting/assisting patients • Position requires work with hazardous and bio-hazardous materials • Requires walking/standing for long periods of time • Additional job duties as assigned Requirements QUALIFICATIONS: • High School diploma or equivalent. • Graduate of an approved Medical Assistant program • 1 – 2 years of experience in a healthcare setting • Experience with electronic medical records preferred • MA certification required within 6 months of employment • CPR certified • Excellent communication and problem-solving skills • Excellent interpersonal skills and the ability to work effectively with all members of the healthcare team. • Commitment to professional growth and development in a dynamic, forward-thinking organization • Demonstrated knowledge in the role of every medical emergency The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. EOE CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to: • Comprehensive medical, dental, and vision insurance • Paid time off (vacation, sick leave, and holidays) • 401(k) retirement plan with employer matching • Incentive program • Life and disability insurance • Continuing education and professional development opportunities • Flexible Spending Accounts (FSA) • Tuition reimbursement • Reimbursement for licensure and certifications • Reimbursement for CPR • Discounted services • Employee recognition programs • Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses) • Pension plan • Cancer insurance policies • Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit) • AAA membership (discounted rates) • BJ’s Wholesale Club membership (discounted rates) • Direct deposit • Childcare reimbursement program • Intersite travel reimbursement