Description General Functions: Under the direction of the Membership Director, the Member Services Clerk is responsible for the operation of the Member Services desk. Responsibilities/Functions/Duties/Tasks The essential functions of this position include but are not limited to the following: Effectively interacts with members and offers assistance to participants who enter the YMCA. • Represents the organization at external marketing and promotional events when needed. • Control facility entrance by effectively controlling building access by checking memberships and processing day passes. • Interprets YMCA membership categories, payment plans, privileges and policies to members, guests and the general public. Responds to member concerns and directs them appropriately. • Sells memberships and program registrations to members and the general public. • Processes membership and program payments accordingly using Members Only software. • Develops and maintains positive relationships with members, program participants and co-workers. • Assists with miscellaneous clerical functions • Answers incoming calls and and relays to appropriate parties. • Reconciles cash on hand with transaction batch. • Maintains Member Services Desk, area and supplies. • All other duties as assigned. Requirements • Must be available to work nights and weekends with flexible availability • Willing to help work offsite at events and be able to provide own transportation • Able to represent the YMCA in a professional and positive manner • Strong interpersonal and conflict resolution skills