Need Jr & Sr Helpdesk Support Title: Jr. Helpdesk Assistant Position: Full-Time with our client Location: cherry hill, NJ Salary: Market (Best possible) Requirements Job Description: · Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices. · When necessary provide onsite support. · Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. · Troubleshoot and resolve system hardware and software problems. · Triage and identify issues related to routing, switching, activity directory, DHCP and DNS. · Document processes and procedures as required. · Manage and maintain our customers’ networks. · Required to be part of the on call schedule. · Performs other duties and responsibilities as assigned by the MSP Manager.