Description The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry. Roles and Responsibilities/ Essential Functions: • Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers. • Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead. • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage. • Monitor and analyze customer networks, systems, backups, and security appliances. • Work with customer’s primary field engineer to perform work on an as needed basis. • Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel. Requirements How to qualify: • Pursuing a two-year degree in a technology-related field or a combination of education and relevant experience. • Minimum 3.5 GPA • Maintain an outcome focused mindset • Have strong prioritization skills • Always be a team player • Carry a professional attitude and respectful demeanor Why HBS? Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of: Performance – HBS is driven to achieve exceptional results in all aspects of our business. Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts. Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success. Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business. Excellence – HBS takes great pride in all we do and strive for excellence always. What you can expect from HBS: • Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) • Growth Opportunities • Community Involvement • Personal Development • Employee and Family Celebrations • Green Initiatives • Personal Time Off • Work Life Balance • Recognition and Awards Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today! Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.