Description Join the Mountainside Fitness Team About the Role We're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness — an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit. Why Mountainside Fitness? We invest in our people. Here's what you can expect as part of the Mountainside family: • Complimentary gym membership plus deep personal training discounts • Onsite childcare — bring your kids to work with you • Consistent schedules that stay the same week to week — no surprises • Flexible pay for hourly employees — access your earnings when you need them • Real growth opportunities — 100% of our General Managers were promoted from within Key Responsibilities Member & Guest Experience • Warmly greet and check in Members and guests, creating a welcoming first impression • Respond promptly and professionally to guest needs, requests, and concerns • Communicate relevant guest information to the appropriate departments in a timely manner • Provide basic equipment orientation and assistance to Members as needed Safety & Club Standards • Uphold and enforce club safety policies to protect the well-being of all Members and guests • Maintain a professional, conservative appearance in accordance with club dress policy • Complete assigned cleaning tasks to help maintain a clean and safe environment Operations & Administration • Operate standard office equipment including phones, computers, and copy machines • Accurately perform basic math functions related to daily operations • Complete tasks and assignments consistently and thoroughly, communicating any concerns to management Qualifications Experience & Skills • Previous experience in customer service, front desk, or a related field preferred • Strong interpersonal skills with the ability to build rapport with a diverse membership • Excellent written and verbal communication skills • Strong organizational skills and ability to manage multiple tasks • Problem-solving and conflict resolution skills • Self-motivated and proactive — takes initiative and seeks out additional duties Character & Reliability • Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks • Communicates professionally with managers, co-workers, and Members Ready to be the face of Mountainside? Apply today and start building your career with us. Requirements Physical Requirements • Must be at least 16 years or older. • Must be able to lift a minimum of 30 lbs. • CPR Certification required within 30 days of start date — sponsored by Mountainside Fitness at no cost to you • Must be able to maneuver throughout the club and equipment. • Physical ability to complete assigned cleaning tasks. • Skills & Competencies • Provide basic equipment assistance. • Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc. • Consistently complete simple mathematics functions. • Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers. • Possess problem solving and conflict resolution skills. • Demonstrate self-motivating and self-directed behavior such as seeking out additional duties. • Ability to communicate effectively with managers, co-workers, and members. • Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.