We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required. Key Responsibilities • Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers • Handle calls involving offers, settlements, and case updates with professionalism and discretion • De-escalate and support upset, anxious, or frustrated clients with empathy and patience • Deliver a consistently positive, calm client experience across phone, email, and in-person interactions • Accurately triage and route calls to the appropriate attorney or paralegal • Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information • Support front-office operations: greeting visitors, managing mail, light administrative tasks What We're Looking For • Someone who genuinely enjoys helping people, even under pressure • A calm, reassuring presence for clients navigating stressful legal matters • Discretion, reliability, and sound judgment Requirements • Bilingual fluency (English/[specify language) — required • Previous experience in a law firm or legal environment — required • Proven ability to manage difficult conversations and strong personalities with composure • Excellent verbal communication and active listening skills • Strong organizational skills and ability to multitask in a fast-paced environment • Familiarity with legal terminology, court procedures, and case management software a plus Benefits We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: • 401(k) with Employer Match – Plan for your future with confidence and company support. • Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy. • Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events. • Paid Parking – Convenient and covered, so you can focus on your day. • Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters. • Employee Referral Program – Earn rewards for introducing talented individuals to our team. • Employee Assistance Program (EAP) – Confidential resources for personal and professional support. • Employee Discount Program – Access to exclusive savings on a variety of products and services. • Compensation: $26-28/hr