Responsibilities • Client Communication and Support • Serve as the main point of contact for clients and manufacturers in the settlements department, addressing inquiries, providing updates, and offering guidance on the settlement process. • Conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures. • Maintain a professional and empathetic demeanor while interacting with clients, ensuring their needs and concerns are addressed effectively. • Respond promptly to client inquiries via phone, email, or other communication channels. • Drafting Legal Documents • Prepare and draft settlement agreements, release forms, and other legal documents in accordance with client instructions, firm policies, and legal requirements. • Review and edit draft documents for accuracy, clarity, and completeness, ensuring that all terms and conditions are accurately reflected and legally sound. • Coordinate with attorneys and other team members to finalize and execute legal documents in a timely manner. • Documentation and Record-Keepin Maintain thorough and accurate records of all communications, negotiations, and documentation related to settlement efforts in our case management system. • Ensure that client files are organized, up-to-date, and compliant with firm protocols and legal standards. • Track deadlines and milestones associated with settlement negotiations, proactively following up on outstanding tasks and ensuring that timelines are met. • Collaboration and Coordination • Collaborate closely with attorneys, paralegals, and other team members to coordinate settlement efforts and share relevant information and updates. • Schedule meetings, appointments, and conference calls related to settlement negotiations. • Act as a liaison between clients and the legal team, conveying important information and ensuring clear communication throughout the settlement process. Requirements Qualifications • Previous experience in a legal assistant or similar role, with a focus on both client communication and drafting legal documents. • Experience with Salesforce highly preferred. • Excellent verbal and written communication skills, with the ability to explain complex legal concepts clearly and effectively. • Strong drafting and editing skills, with exceptional attention to detail and the ability to produce accurate and professional legal documents. • Demonstrated ability to carefully review documents, correspondence, and case information to identify errors, inconsistencies, or missing information before submission. • Knowledge of legal terminology, procedures, and principles related to lemon law cases preferred. • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced, deadline-driven environment. • Proficiency in Microsoft Office and experience with legal document preparation software or case management systems preferred. • Bilingual in Spanish highly preferred. Education • High school diploma or equivalent required. • College degree strongly preferred. • Additional education or training in legal studies, paralegal studies, or a related field preferred. Benefits We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: • 401(k) with Employer Match – Plan for your future with confidence and company support. • Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy. • Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events. • Paid Parking – Convenient and covered, so you can focus on your day. • Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters. • Employee Referral Program – Earn rewards for introducing talented individuals to our team. • Employee Assistance Program (EAP) – Confidential resources for personal and professional support. • Employee Discount Program – Access to exclusive savings on a variety of products and services. • Compensation: $30-35/hr