Description Position Summary: The Aerospace Manufacturing Sales Representative serves as a primary point of contact for customers and supports the day-to-day administration of aerospace component, repair, and machined-product orders. This position coordinates closely with Sales, Operations, Quality, Engineering, Supply Chain, and Finance to provide timely and accurate information, process customer requirements, monitor orders, and help ensure a high level of customer satisfaction. The role requires strong communication, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced aerospace environment. Essential Duties & Responsibilities: • Serve as a primary point of contact for assigned customers, providing professional and responsive support by telephone, email, and other communication channels. • Receive, review, enter, and maintain customer purchase orders, repair orders, and related information in the company ERP or other applicable systems. • Review customer orders for required information, pricing, quantities, part numbers, delivery requirements, shipping instructions, and other commercial terms; coordinate resolution of discrepancies as needed. • Respond to customer inquiries regarding order status, lead times, delivery dates, quotations, repair status, documentation, and general product or service information. • Coordinate with Sales, Operations, Production, Quality, Engineering, Supply Chain, and Shipping to obtain accurate order information and communicate updates to customers. • Monitor open orders and proactively follow up on potential delays, changing requirements, or other issues that may affect customer commitments. • Communicate schedule changes, delivery updates, and other relevant information to customers in a timely and professional manner. • Assist with requests for quotation (RFQs), pricing inquiries, order acknowledgments, and other sales or customer-service documentation as assigned. • Maintain accurate customer account information, order notes, correspondence, and supporting documentation in company systems. • Coordinate customer requests involving certifications, traceability, shipping documentation, quality records, or other required aerospace documentation with the appropriate internal departments. • Assist in resolving customer concerns, returns, discrepancies, warranty matters, or service issues by coordinating with the appropriate internal teams and escalating issues when necessary. • Build positive working relationships with customers and support customer retention through consistent communication, follow-through, and service. • Support invoicing, shipment coordination, account follow-up, and other administrative activities related to customer orders as needed. • Comply with company policies, applicable export-control requirements, quality procedures, customer requirements, and ethical business practices. • Perform other duties as assigned based on business and operational needs. Requirements • High school diploma or GED required; associate or bachelor’s degree in business, aviation, supply chain, or a related field preferred. • Previous customer service, sales support, order management, account coordination, or related experience required; aerospace, aviation, MRO, machining, or manufacturing experience preferred. • Strong written and verbal communication skills with a professional customer-service approach. • Excellent attention to detail and organizational skills, with the ability to manage multiple orders, customers, priorities, and deadlines. • Ability to read and understand purchase orders, part numbers, pricing, delivery requirements, and other customer documentation. • Proficiency with Microsoft Office and the ability to learn ERP, CRM, and other company systems. • Ability to work independently, exercise sound judgment, and collaborate effectively with cross-functional teams. • Ability to maintain confidentiality and handle customer and company information appropriately. Preferred Qualifications: • Experience supporting commercial aviation, aerospace, aircraft component, repair station, or precision-machining customers. • Experience with aerospace purchase orders, RFQs, quotations, repair orders, lead times, shipping, and customer documentation. • Familiarity with FAA repair station operations, AS9100 or similar aerospace quality systems, and aviation traceability requirements. • Experience using ERP and/or CRM systems for order entry, customer account management, and order tracking.