Role - Assistant Branch Manager Location - Ahmedabad Address - Rentokil Initial Hygiene India Pvt Ltd. H/09, Abhishek -2 Industrial Estate, New Soroc Mill Compound, Civil Road, Near Asarwa Bridge Corner, Near Haripura Bus Stand, Asarwa, Ahmedabad, Gujarat - 380016 Interested candidates please share your resume on: [email protected] About the Role: • The Assistant Branch Manager will be responsible for actively seeking & understanding the P&L of the business and engaging/handling branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers. • The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: • Lead team operations and manage the Profit & Loss (P&L) account for the assigned region. • Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements. • Build and maintain strong, long-term relationships with key business clients. • Identify and engage large customers through data mining and referrals from existing accounts. • Drive new business development with the team to acquire large and strategic accounts. • Retain existing customers • Ensure team follows all the Operational Business KPIs • Ensure prompt resolution of customer issues and complaints to maximise satisfaction. • Collaborate effectively with internal teams and external stakeholders. • Analyse market and territory potential, monitor competitor offerings, and track sales performance. • Drive collections and maintain control over Days Sales Outstanding (DSO). • Train and coach team members to prepare them for future leadership roles. Key Result Areas: • Team management across sales, collections, service, and operations • Customer service and complaint resolution • Maintaining MIS/Reports • Planning and strategising for new revenue generation opportunities • Customer relationship management, sales, and business development Competencies (Skills essential to the role) : • Strong interpersonal and networking skills • Sales & Operations Acumen • Effective verbal and written communication • Proven negotiation abilities • Target-driven with a focus on achieving results • Proficient in MS Office / G-Suite • Coaching & Development