Designation - Branch Support Executive Location - Gandhinagar Experience - 0 -1 Year (Freshers can also apply) Qualification - Any Graduate About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: • The Executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. • The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: • Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required • Manage emails received on the central email ID, including directing, assigning, and responding to queries • Assign iCABS tickets and coordinate with relevant employees for timely status updates • Handle invoice-related activities, including forecasting, suspensions, printing, and distribution • Raise CR (Change Request) tickets for price decreases • Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) • Raise termination requests through the portal as needed • Maintain SHE-related documentation, including fumigation certifications and register updates • Oversee license renewals, ensure compliance, and coordinate for audit readiness • Prepare incentive calculations for timely submission • Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents • Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc. • Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches • Raise credit note requests in the system as applicable • Oversee petty cash portal operations and liaise with local banks for related activities • Maintain conveyance records for technicians • Upload service dockets for key accounts • Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations Key Result Areas: • Timely and error-free handling of operational tasks • Accurate documentation and compliance tracking • Effective coordination across teams and platforms • On-time submission of reports and invoices • Proactive support in audits, SHE, and regulatory requirements Competencies (Skills essential to the role): • Effective communication skills (Written and Verbal) • Accuracy in documentation and data entry • Multi-Tasking • Time Management Educational Qualification / Other Requirement: • Any Graduation degree • 1- 2 years of experience (based on the designation) required in Back Office Administration • Preferably from MNC • Proficient in MS-Office/G-Suite Role Type / Key working relationships: • Individual contributor role • External- Customers and customer representatives • Internal - Sales, Operations, Business support functions Interested candidates can email to [email protected]