Description POSITION SUMMARY Performs customer service functions in the clinical office setting. Essential Functions: • Responsible for all incoming calls. • Scheduling of medical and dental appointments. • Follow up on No-Show appointments. • Working of the Dental Recall List. • Inform patients of past due balance at point of contact. • Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook. • Retrieve appointments and messages from Patient Portal on a daily basis. • Complete Patient Registration for medical and dental patients. • Insurance Verification • Collection of co-pays, deductible, and fees. • Preparations for next day’s schedule • Other reasonable duties as assigned Requirements SKILLS & ABILITIES Education: High School Diploma or GED Certificate required Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Other Requirements: • Ability to communicate in English, both verbally and in writing. • Ability to communicate in different languages desired. • Excellent customer service skills • Ability to type 40 wpm desired