Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 1 to 6 years Mandatory Experience - 1 year of International email experience What you'll be doing: • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature. • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. • Explain and guide customers through product features and functionalities. • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem Requirements What we're looking for: • Candidates with international customer support experience in voice, email and chat. • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. • Stay focused on the quality by ensuring consistency and adherence to high standards. • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. Must have: • Candidate must have their own computer with Windows 8.1 or above. • Mandatory hi-speed broadband connection. • UPS/power backup solution if possible. • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. Mandatory Skills: • Proficient with English and have good written & verbal communication skills. • Flexibility & availability for rotational shifts and week offs to cover hours of operations. • Must possess logical, reasoning, and problem-solving skills.