Description General Summary We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status. The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience. This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required. Responsibilities • Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner. • Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements. • Prepare product quotations and supporting documentation. • Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness. • Provide order acknowledgments, status updates, and other important project information. • Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing. • Proactively identify and resolve customer concerns, maintaining ownership through resolution. • Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication. • All other duties as assigned Requirements Education, Experience, Skills and Abilities for Consideration as a Candidate • 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred. • Strong verbal and written communication skills. • Excellent organizational skills and attention to detail. • Ability to manage multiple projects, orders, and priorities in a fast-paced environment. • Strong problem-solving and critical-thinking skills. • Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred. • Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus. • College degree or equivalent combination of education and relevant experience. Benefits: • 401(k) • Profit Sharing • Weekly Pay • Excellent health insurance • Dental and vision plans • Life insurance • Short-term and Long-term disability • Referral program • Paid holidays Davis Furniture Industries is a leading, design-driven contract furniture manufacturer, family-owned for over 75 years. Davis Furniture offers competitive pay and benefits in an excellent, drug-free working environment, and is an EEO/AA Employer.