Description The Medical Interpreter serves as part of the health care team, providing interpretation services to all non-English speaking patients to ensure understanding of clinic procedures and Provider treatment/services. The Medical Interpreter provides oral interpretation and written translation for patients and staff in the assigned language(s). Essential Duties: • Schedule appointment for non-English speaking patients with the provider and the on-staff interpreter • Interpret medical and dental information for non-English speaking patients during clinic appointments • Provides interpretation in person and via telephone. • Place confirmation calls to non-English speaking patients • Place follow-up calls to non-English speaking patients, as directed by the Provider • Translate and update documents, as requested • Track number of patients that receive Interpreter services, as requested. • Abide by all guidelines listed on the National Council on Interpreting in Health Care (NCIHC) Interpreter Code of Ethics • Demonstrates a commitment to service excellence, by effectively collaborating with colleagues, prioritizing requests for service, and providing interpretation and translation services in a timely manner. • Answer phone calls in a prompt and professional manner, throughout the work day. • Responsible for checking voicemail frequently and returning phone calls in a prompt manner. • Responsible for checking and responding to all Email communications from Patients in a prompt manner. • Checks and completes all EHR (electronic health record) tasks, daily • Responsible for assisting at the front desk(s) with any walk-in patients, patients that may need paperwork completed, and any questions that may arise. • Other duties as assigned. Requirements · High School Diploma Required · Demonstrated fluency in assigned language(s); including speaking, reading, and writing required · Certified and/or Trained as a Medical Interpreter · Experience interpreting in the healthcare field preferred · Ability to maintain high level of confidentiality and adhere to all HIPAA guidelines · Excellent computer skills required · Experience with electronic health record preferred · Highly organized, attentive to detail, quality and accuracy · Self-starter and able to work with minimal supervision · High level of customer service skills · Ability to interrelate with wide variety of people