Description Location – Circleville or Lancaster, Ohio Job Area – Deposit Operations FLSA Classification – Non-Exempt Supervisory Responsibility – None The Customer Care Representative role is responsible for responding to customer inquiries and requests while maintaining the highest level of customer service and confidentiality. Duties and Responsibilities · Provide strong customer service while listening and eliciting information efficiently to resolve customer issues. · Recognize when to leverage resources to resolve customer issues and/or concerns. · Process customer transactions including but not limited to funds transfer, loan payments and check orders. · Assist customers with account, online banking, BillPay and debit card inquiries. · Maintenance account changes, or as necessary, closures are warranted. · Maintain knowledge of bank products and services. · Provide support for Deposit Operations. *This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Further, this job description should not be considered an employment contract. All employment is employment-at-will. We reserve the right to modify job duties or descriptions at any time. Requirements Knowledge, Skills, and Abilities · Ability to communicate clearly and professionally at both written and verbal levels. · Ability to work in a fast-paced environment. · Detail oriented, strong organizational skills and high degree of accuracy. · Microsoft Office, or equivalent, knowledge. · Ability to operate a multi-line phone system. Education and Experience · One year customer service experience. · Previous banking experience preferred. · High School diploma or GED equivalent.