Description GENERAL RESPONSIBILITIES: The Administrative Resource Specialist – Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services. SPECIFIC RESPONSIBILITIES: • Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance. Key EMR functions include scheduling, registration and telephone encounters. • Communicates to patients and visitors in an age-specific manner, and knowledgeable in regard to age-specific safety precautions. • Professional answers the telephone within 3 to 5 rings, screens and responds accurately and routes calls to appropriate individual. • Schedules routine patient appointments and follows triage procedures for emergency appointments in accordance with established guidelines. • Schedules non-routine appointments (e.g. cancellations) as directed by supervisor. • Maintains the behavioral health treatment schedule for all staff. • Consistently greets and assists patients and visitors in a timely, positive and helpful manner. • Accurately completes patient registration process including verification and update of all demographic and insurance information. • Conducts prior authorizations and proactively tracks prior authorizations with billing department. • Maintains and correctly utilizes knowledge of patient eligibility criteria relative to different insurances. • Verifies non-insured eligibility for sliding fee discounts, collects relative information and accurately applies the correct slide. • Obtains and scans all pertinent patient documents specific to appointment type. • Checks out patients completely and accurately, including collection of co-pays and charges due and makes return appointments. • Reconciles payments received against day sheet reports and prepares daily deposits for courier pick-up. Posts payments to patient accounts as needed and includes documentation with daily deposit. Collaborates with patient accounts department for tracking/billing. • Collaborates with immediate co-workers as a team (i.e. care coordinators), provides knowledgeable back-up for coworkers when needed, and maintains open and continuous communications to ensure efficient operations and a positive work environment. • Coordinates referrals to behavioral health services and conducts phone outreach for potential and existing patients. • Able to perform general office duties including, but limited to, receive and distributing incoming correspondence, preparing correspondence, scanning, faxing and photocopying. • Participates in staff meetings, distributes agendas and minutes. • Controls patient and public access to clinical areas ensuring patient confidentiality. • Attends trainings and meetings as assigned. • Demonstrates excellence in both internal and external customer service. • Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality. • Ensures and/or remains in compliance with local, state, and federal regulations. • Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center. • Assists Director of Behavioral Health as needed. • Completes other duties as assigned. Requirements MINIMUM QUALIFICATIONS: High school diploma or GED. Experience in a health care setting. Computer skills, word processing and minimum typing of 60 wpm. Able to work independently and as part of a team. Good oral and written communication skills. PREFERRED QUALIFICATIONS: Associates Degree or Bachelor’s Degree or Two to Four years of work experience in a health care setting. Experience with health information processing and Microsoft Office applications. Knowledge of medical terminology. Multi-lingual. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. Salary range: $25.05 hourly