As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization. Schedule: Monday - Friday 9am - 5pm (40 hours) **100% on-site, in-person position** Pay range: $22 - $24 per hour Key Responsibilities • Set up and configure Microsoft SharePoint environments to support collaboration and document management. • Maintain and support SharePoint sites to ensure optimal functionality. • Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions. • Troubleshoot and resolve software-related issues, providing timely support to end-users. • Stay informed about the latest SharePoint and software trends to recommend enhancements. • Respond to and resolve help desk tickets efficiently. • Diagnose and troubleshoot software problems using effective problem-solving techniques. • Work with team members to escalate and resolve complex technical issues. • Assist in the installation, configuration, and maintenance of software applications. • Educate end-users on software functionalities and best practices. • Document and maintain accurate records of all support interactions. Requirements • Experience in setting up and maintaining Microsoft SharePoint environments. • Strong knowledge of SharePoint architecture, configuration, and customization. • Proficient in software support, troubleshooting, and issue resolution. • Strong communication skills for interacting with both technical and non-technical stakeholders. • Ability to work independently and collaboratively in a fast-paced environment. • Relevant certifications in SharePoint and software support are beneficial. • Solid understanding of software applications and their functionalities. • Detail-oriented with strong organizational and multitasking abilities. • Strong customer service skills. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (403B, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Long Term Disability