Description In this role, you will be responsible for making and answering phone calls, engaging over email, tracking shipments, negotiating rates, and working with carriers and internal partners through freight situations. As an operations associate, it is most important that you possess attention to detail, communication, and problem-solving skills. You will be responsible for coordinating transportation services for a variety of customers with different requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Daily transaction and client solutions management: • Manual data entry of information on a per load basis. • Responsible for booking and tracking the shipments of goods following customers’ requirements. • Producing strategic solutions to accommodate shipper and customer needs. • Quality communication skills through phone, email, and face to face. • Manually update carrier files and internal databases. • Reviewing and evaluating carrier qualification information. • Maintaining pertinent information on partner carriers and their operations. • Develop basic full truck load rating knowledge. • Follow individual team goals and processes. • Understand, follow, and emulate Zipline values. • Knowledge of geography, transit times, and time zones. • Problem solving with the customer operations team. • Load board organization and management. • Build relationships with individuals within a carrier organization. • Market knowledge, staying up to date with market fluctuations, recognize past historical trends. • Provides support to sales, customer operations, accounting, and other operations teams when needed. Requirements • Excellent organizational skills. • Ability to handle multiple tasks. • Detail oriented, committed to deadlines and have solid verbal and written communication skills. • Ability to work well on a team and to collaborate across internal teams. • Willingness to learn. • Flexibility, Empathy, self-motivated. • Ability to work in a fast-paced environment.