Description Up to 40 Hours a week Open Saturday 8A-12P (Do not need to work every Saturday) Open Tuesday 8A to 8P (Do not need to work every evening) All other weekdays are day shift ending around 5:00PM Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience Your Impact: • Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. • Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. • Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records. • Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. • Problem Solving & Patient Advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. • Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners. What You'll Bring/Requirements: • Reliability, a positive attitude, and excellent teamwork skills. • Strong communication and interpersonal abilities. • Proficiency in data entry and computer skills. • Ability to thrive in a fast-paced environment. • Exceptional customer service skills. • Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. • Must hold a high school diploma or equivalent. Bonus Points: • Prior experience in ophthalmology. • Familiarity with Electronic Medical Records (EMR). Perks & Benefits: • Competitive 401(k) with matching. • Comprehensive health, dental, and vision insurance. • Disability and life insurance. • Flexible spending account. • Generous paid time off. Important Details: • Must be able to travel to multiple locations (if applicable). • Availability for evenings and weekend rotations (if applicable- varies by practice). • Ability to handle a high-volume practice. • This position is in person. We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards. Refocus is an equal opportunity employer and we value diversity.