Description Your Seat at the Table: Warranty Coordinator You will love this seat if you get, want, and have the capacity to: Warranty Processing • Review, evaluate, and adjudicate warranty claims submitted through the global warranty portal. • Apply established warranty policies and guidelines to make accurate approval, denial, or escalation decisions. • Request, review, and validate supporting documentation when necessary. • Process replacement orders, credits, and returns accurately within internal systems. • Resolve warranty claims promptly while meeting established service level expectations. Customer & Dealer Communication • Communicate warranty decisions clearly, professionally, and consistently with customers and dealers. • Respond to inquiries regarding claim status, warranty eligibility, and next steps. • Deliver a positive customer experience while consistently enforcing company warranty policies. Cross-Functional Support • Provide backup support for Customer Service and Dealer Support teams as business needs require. • Assist with order inquiries, issue resolution, and product or policy questions. • Support peak workloads and team coverage to ensure uninterrupted service. Data, Integrity & Continuous Improvement • Maintain accurate and complete warranty records and documentation. • Monitor warranty trends, recurring product issues, and process gaps, escalating concerns when appropriate. • Recommend and support improvements to warranty processes, documentation, and training materials. • Partner with Quality, Supply Chain, Product Management, and Customer Service to improve the overall warranty experience. Key Performance Indicators (KPIs) • Warranty claim turnaround time • Accuracy of warranty decisions • SLA compliance for claim processing and customer communication • Customer and dealer satisfaction • Accuracy of replacement order processing • Productivity and quality metrics • Warranty documentation accuracy • Identification and reporting of recurring product issues Requirements • 2+ years of experience in warranty administration, claims processing, customer service, order management, dealer support, or related operational support roles • Experience working with portals, CRM, ERP, or order processing systems • Strong analytical and decision-making skills with attention to detail • Excellent written and verbal communication skills • Ability to work independently in a global, fast-paced environment Preferred Qualifications • Experience supporting dealers or distributor networks • Exposure to global or multi-region customer support operations • Experience supporting durable consumer goods, cookware, appliances, direct sales organizations, or manufacturing environments. • Familiarity with warranty policies, returns, or replacement logistics. Skills & Competencies • Customer-centric mindset balanced with policy enforcement • Strong organizational and time-management skills • Problem-solving and critical thinking • Adaptability and willingness to be cross trained • Ability to collaborate effectively across teams and regions