Description Pay rate $19.00 per hour, plus tips and 8% quarterly Bonus Position Overview: The Tour Host is responsible for delivering engaging, informative, and entertaining commentary on City Sightseeing New Orleans’ tours, including double-decker bus and walking tours. This position brings local charm and historical knowledge to life while ensuring guests have a memorable and enjoyable experience. Tour Hosts are expected to maintain a professional, energetic presence while balancing historical information, entertainment, and safety messaging for diverse audiences. Essential Duties and Responsibilities (include but are not limited to) Tour Presentation • Deliver scripted tour content in a dynamic, professional, and engaging manner. • Share accurate historical facts through storytelling and tasteful personal anecdotes. • Adjust delivery based on guest demographics and stop-to-stop rider changes. Guest Services • Provide general visitor information and respond to guest inquiries in a courteous and knowledgeable manner. • Address guest requests and resolve minor complaints professionally and promptly. • Encourage and respond to guest feedback to improve the overall tour experience. Safety & Security • Clearly communicate tour safety rules in a positive, engaging manner. • Monitor guest activity during tours to help ensure a safe environment. • Follow all safety and emergency protocols as established by company policy. Operational Responsibilities • Follow daily operational procedures as directed. • Communicate tour-related updates or incidents to the Route Manager and Director of Sales & Operations. • Coordinate with colleagues to ensure a smooth and safe tour experience. Requirements Qualifications • Must be licensed by the City of New Orleans as a Tour Guide (or meet eligibility to obtain license). • Strong public speaking and storytelling abilities. • In-depth knowledge of New Orleans history, culture, and major attractions. • Excellent verbal communication and listening skills. • Ability to handle diverse audiences and manage group dynamics. • Familiarity with the tour routes, ticketing options, and surrounding attractions. • Professional demeanor with the ability to work independently and as part of a team. Physical Requirements • Ability to stand, walk, and talk for extended periods. • Frequent use of hands, arms, and voice while delivering tours. • Ability to climb stairs, board buses, and occasionally lift up to 20 pounds. • Must be comfortable working outdoors in various weather conditions.