Description Summary: Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email JOB DUTIES: • Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing • Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives • Answer incoming calls and emails • Interact with off-site workroom to ensure quality product and ship dates are met • Interact with other departments to service needs of customer • Display good safety and housekeeping practices Requirements QUALIFICATIONS: • High school diploma or equivalent • Two years experience in a fast paced customer service environment or Sales position • Must display reasoning ability and decision making skills • Fabric knowledge and/or workroom experience a plus • Typing skills of 45 WPM • Intermediate skills in Outlook, Word and Excel • Good written and oral communication skills • Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness • Intermediate math skills a plus • Ability to work effectively with others • Communicate with courtesy and professionalism Physical Requirements: The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires: • 6 hours sitting • 2 hours standing Activity: This following shows the actual time spent on each activity for this position. • Bending/Twisting – Up to 2 hours • Lifting - Up to 1 hour • Pushing/Pulling - Up to 1 hour • Speaking – 6 to 8 hours • Writing – 1 to 3 hours • Typing or CRT Inputting – 6 to 8 hours • Filing – Up to 2 hours • Reading – 6 to 8 hours • Driving – 0 hours The following activities are essential in your job function. • Hearing – 6 to 8 hours • Seeing – 6 to 8 hours Lifting is essential in your job function. • Up to 40 lbs. – Up to 2 hours Repetitive foot movement such as operating foot controls. • Both feet – Walking between buildings Your job requires you to use your hands for repetitive action. • Simple Grasping – Up to 2 hours • Firm Grasping – Up to 2 hours • Fine Dexterity – Up to 2 hours In your job, you may be around the following working conditions. • Exposure to dust, fumes and/or gases – 2 to 4 hours • Exposure to noise – 2 to 4 hours The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.