Description Position Overview: An Electrical Warranty Specialist is responsible for handling warranty claims related to electrical components and systems. This role involves troubleshooting, diagnosing issues, and coordinating repairs or replacements to ensure customer satisfaction. A strong understanding of electrical systems, problem-solving skills, and excellent customer service are essential for this position. Key Responsibilities: • Process warranty claims for electrical components and systems. • Conduct thorough investigations of warranty claims, including gathering necessary documentation and information. • Diagnose electrical issues based on customer descriptions and available data. • Determine warranty eligibility and authorize repairs or replacements. • Coordinate with customers, technicians, and suppliers to resolve warranty claims efficiently. • Maintain accurate records of warranty claims and related documentation. • Identify trends in warranty claims and provide feedback to product development or quality control teams. • Provide technical support to customers regarding electrical product performance and troubleshooting. • Stay updated on product specifications, warranty policies, and industry standards. Requirements • Associate degree or technical certificate in electrical engineering or a related field preferred. • Strong understanding of electrical systems and components. • Excellent problem-solving and troubleshooting skills. • Strong customer service orientation and ability to communicate effectively. • Attention to detail and organizational skills. • Proficiency in computer systems and software applications. • Experience with warranty management systems preferred. • Must complete a background/drug test