Description The primary functions of the Customer Service Representative/Sales Support individual are to support our sales staff and manage customer accounts. What You’ll Be Doing: • Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class • Communicating with customers pre- and post-delivery of products and services • Communicating with suppliers, vendors, and distributors regarding product shipment and order status • Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond • Maintaining detailed records of order activity • Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff • Verifying accuracy and completeness of customer purchase orders • Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions • Verifying stock of products ordered • Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers • Register warranties • Updating records/data entry and creating new records with excellent accuracy • Performing other related duties as required and assigned Requirements What You’ll Need: • High school diploma or equivalent required • Relevant work experience in a customer service role • Excellent customer service skills that exceed customers’ expectations • Proficiency in MS Office (Excel) • Ability to type quickly and accurately • Great attention to detail • Intermediate clerical office skills • Strong written and verbal communication skills • Great organizational, planning, and time-management skills • The ability to make real-time decisions to solve problems • Professional appearance • Regular reliable attendance • Must be able to pass drug screening and background check What You Can Look Forward to: We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. • PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges. • CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges. • TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.