Description Job description: As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest. Key Responsibilities: • Greet and welcome all guests with a warm and friendly demeanor. • Handle the check-in and check-out process efficiently using FOSSE. • Manage room assignments, guest preferences, and special requests accurately. • Handle cash, credit card, and billing transactions in accordance with hotel procedures. • Answer incoming calls promptly and professionally. • Resolve guest issues, concerns, or complaints promptly and courteously. • Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction. • Maintain a neat and organized front desk and lobby area. • Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols. • Perform end-of-day audits and reports if working evening/night shifts. Schedule: • Flexible availability required (including weekends/holidays) Benefits: • Marriott employee discount program • Flexible scheduling • Opportunities for advancement • Team-oriented and supportive work environment Requirements Qualifications: • Previous front desk or hospitality experience required, preferably with FOSSE property management system. • Strong customer service and communication skills. • High attention to detail and organizational abilities. • Ability to work independently and handle stressful situations calmly. • Availability to work evenings, weekends, and holidays as needed. • Proficiency with basic computer systems and hotel POS platforms.