Description The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences. Key Responsibilities: Customer Interaction: • Communicate with customers via phone, chat, email, and live one-on-one video demonstrations • Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products Sales: • Assist customers in selecting the right products based on their needs and preferences • Upsell and cross-sell products to enhance the customer’s coffee experience • Meet or exceed sales targets and contribute to the overall success of the sales team • Ensure customer satisfaction through follow-up communications and support • Conduct live video demonstrations to showcase product features and usage techniques • Create an engaging and informative experience for customers during video sessions Product Knowledge: • Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories • Participate in ongoing training to stay updated on the latest coffee products and industry trends Requirements Qualifications: • Strong passion for coffee and a desire to become an expert in the field • Excellent communication skills, both written and verbal • Previous experience in sales and/or customer service • Ability to work in a fast-paced environment and handle multiple tasks simultaneously • Proficiency in using various communication platforms (phone, chat, email, video) • Strong problem-solving skills and attention to detail • Self-motivated with a positive attitude and a strong work ethic Why You'll Love Working at Whole Latte Love: Competitive Compensation: • Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives Comprehensive Benefits Package: • Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being • Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future • Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance Modern and Enjoyable Work Environment: • Fully-stocked kitchen for all employees to enjoy • Unlimited coffee, cappuccinos, and lattes • Company-sponsored monthly DoorDash pass for your convenience • Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories