Description This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Welcome Center Representatives maintain a supportive, positive atmosphere that welcomes and respects all individuals. Welcome Center Representatives respond to member and guest needs and promote memberships and programs. Shifts: Part Time up to 19 hours per week (various shift schedules available) Reports to: Membership Director Essential Functions • Responds to the individual needs of our members and guests starting with greeting everyone. • Check-in, screen, and temperature check all members and guests. • Provides excellent service to members, guests, and program participants in the Y facility and on the phone, contributing to member retention. • Maintains cleanliness, sanitization, and organization of the Welcome Center area including keeping all forms, supplies, and merchandise stocked. • Sells memberships, highlighting the many benefits that it offers that individual or family. • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. • Conducts all frontline financial transactions • Applies and enforces all YMCA policies dealing with member services. • Completes filing, paperwork, and other tasks as needed or requested by the leadership team. Requirements • Minimum of 18 years of age. • High school diploma or GED. • Previous customer service, sales or related experience. • Work history that demonstrates strong work ethic, punctuality, and reliable attendance. • CPR/AED Certifications required within 30 days of hire. (Covered by YMCA if not currently certified) • Excellent interpersonal and problem-solving skills. • Ability to relate effectively to diverse groups of people from all social and economic segments of the community • Basic knowledge of computers and computer applications.