Insurance Authorization Specialist Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE) Help Patients Access the Care They Deserve At Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need. This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact. ⚠️ Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals. What You'll Do • Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments • Coordinate with outside providers to obtain relevant medical records and patient history • Prepare, submit, and follow up on insurance authorization requests • Manage and organize incoming faxes and patient documentation • Represent and advocate for patients during clinical review calls with insurance providers • Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system • Collaborate with clinical and administrative teams to support efficient patient care • Perform other administrative and operational duties as needed About Serenity Healthcare Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care. We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients. Apply Today and Be a Voice for Patients in Need Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check. Requirements What We're Looking For Required Qualifications: • Strong desire to advocate for patients and ensure access to medically necessary treatment • Excellent problem-solving and critical thinking skills • Ability to manage deadlines, multitask, and stay organized • Strong communication skills — comfortable working with clinical staff and external providers • High attention to detail in documenting patient and insurance information • Confidence using online systems, EHR platforms, and computer tools Preferred (Not Required): • Experience in medical authorization, insurance coordination, or a healthcare administrative role • Familiarity with TMS, behavioral health, or prior authorization processes Benefits Why You’ll Love Working at Serenity • Mission-driven work – Help patients access care that changes lives • Career growth – Join a rapidly growing mental healthcare company • Supportive culture – Be part of a team that values both people and performance Benefits: • Competitive pay • 90% employer-paid medical, dental, and vision insurance • Life insurance and flexible spending account • 401(k) retirement plan • 10 paid holidays + paid time off • A culture that values your well-being and work-life balance