Description About Employee Family Protection: At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively. We’re looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others — let’s talk. What You’ll Do: • Answer inbound calls and make outbound calls to employees regarding their benefit questions • Investigate and respond to employee inquiries about coverage, claims, and plan options • Create, manage, and track service tickets in our internal systems • Communicate with insurance carriers to resolve employee concerns • Provide professional, courteous service to clients, staff, brokers, and carriers • Maintain employee confidentiality and adhere to data privacy and security standards • Support additional administrative or service-related duties as needed Why Work with Us: • Work in a mission-driven, people-first company • Join a collaborative and supportive team environment • Opportunity to help individuals navigate meaningful life decisions • Remote flexibility and potential for career growth Requirements What You’ll Bring: • Associate’s degree or equivalent combination of education and experience • Health and Life Insurance License is required • Experience in a call center and/or worksite benefits is required • Strong written and verbal communication skills, including active listening • Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems • Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment • Bilingual skills are a plus If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.