Description United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking. Responsibilities include, but are not limited to: • Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors. • Schedules patients for services(s) within established guidelines. • Greets and register patients in a timely, professional and customer-focused manner. • Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed. • Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team. • Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services. • Generates and maintains medical records. • Responds to all requests for information according to established procedures. • Discharges patients from the system. • Assumes responsibility for and maintains the cash drawer system according to procedure. • Maintains office and facility inventory and orders supplies as needed, following established procedures. • As appropriate, attends and participates in clinic/management meetings and in-service education programs. • Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation. • Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance. • Performs other duties as requested. Requirements QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.