Description Position Summary: The Clinical Support Specialist will participate in the documentation of healthcare records for patients under the direction of on-staff providers while maintaining compliance with clinic, State, and National policies, procedures, rules, and regulations. Duties and Responsibilities: • Support the creation of accurate and timely clinical documentation during patient encounters using AI-enabled documentation tools and the electronic medical record (EMR), including HPI, ROS, physical exam findings, and provider observations. • Review AI-generated encounter documentation for completeness, clarity, and internal consistency and flag discrepancies or items requiring provider clarification. • Prepare clinical documentation for provider review and signature. • Enter and queue laboratory, imaging, medication, and prescription orders for provider review and approval. • Process and document lab results, diagnostic testing, and provider interpretations within the electronic medical record (EMR). • Assist with patient discharge workflows, including entering diagnoses, preparing discharge instructions, printing patient paperwork, work notes, and school excuses, and completing discharge documentation in the EMR • Support patient flow by updating patient status, facilitating timely discharges, and helping reduce door-to-door visit times. • Communicate with patients regarding wait times, test results, care updates, and provider-directed follow-up information. • Assist with pharmacy management activities, including updating pharmacy information and supporting prescription processing. • Manage provider inbox tasks, telephone encounters, patient callbacks, and other routine communications. • Enter procedure documentation, medication administration records, injection orders, and EKG interpretations as directed by providers. • Assist clinical staff with laboratory operations and specimen processing when needed. • Answer incoming clinic phone calls and route requests appropriately. • Collaborate with providers, nurses, technicians, and administrative staff to improve clinic efficiency and patient experience. • Serve as a workflow support resource, allowing providers to focus on direct patient care while maintaining timely and accurate documentation. • Monitor outstanding clinical documentation, orders, results, patient communications, and other provider-directed tasks and facilitate timely completion or escalation to the appropriate team member. • Additional duties as assigned Requirements Education: • High School Diploma or equivalent. • Licenses/Certification: • Must obtain and maintain a current certification in BLS. Experience: • Healthcare experience preferred. Skills: • PC skills or applicable computer experience. • Ability to accurately read and write medical terminology. • Ability to work all shifts. • Ability to escort or transport patient by wheelchair or stretcher. • Detail-oriented with excellent interpersonal communication skills. Working Conditions: • May be exposed to/occasionally exposed to patient elements. • Subject to varying and unpredictable situations and interruptions. • Occasionally subjected to irregular hours. • Occasional pressure due to a fast-paced environment. • The position may require lifting, carrying, or pushing equipment or patients. Physical Requirements: • Must be able to see with corrective eyewear. • Must be able to hear clearly with assistance. • May be exposed to infectious and contagious diseases. • May be in contact with patients under a wide variety of circumstances. • Able to handle emergency or crisis situations. • Will be required to wear protective equipment as necessary. • Ability to escort or transport patient by wheelchair or stretcher • Frequently: Sitting, walking, standing. • Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling. • Ability to lift 15-20 pounds