Description JOB DESCRIPTION DEPARTMENT: PHARMACY SERVICES JOB TITLE: PHARMACY TECHNICIAN I. BASIC FUNCTION: Assists the Pharmacist to provide medications to patients based on clinicians’ orders and prescriptions. Accomplishes this by following department policies and procedures within the scope of departmental standards. All employees of FCHC must ensure service standards are delivered, including: FCHC Core • Demonstrates a commitment to FCHC mission and vision. • Demonstrates a positive attitude towards patients, employees, role, and the health center. • Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect). Customer Service and Professionalism • Smiles and makes appropriate contact, greets individuals upon entry into building and space. • Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect. • Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround. • Demonstrates good communication skills and communicates in a tactful manner. • Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach. • Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate. Show(s) • Consistently shows commitment to position and team performance (i.e., attendance and punctuality). • Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion. • Participates in training and professional development and completes required trainings in a timely manner. Safety • Adheres to and promotes a culture of safety and cleanliness. • Adheres to HIPPA/Confidentiality standards. • Respectful of FCHC property, properly and safely uses Health Center Equipment. II. INTRADEPARTMENTAL RELATIONSHIPS: Department Officer: Chief Pharmacy Officer Reports to: Chief Pharmacy Officer and/or Pharmacist on Duty Supervises: None PHARMACY TECHNICIAN Page 2. III. PRIMARY RESPONSIBILITIES: • Develops a current knowledge of departmental policies and procedures and supports them. • Assists Pharmacist(s) on Duty. All technical and non-technical duties are under the direct supervision of a registered Pharmacist. Pharmacist on Duty checks prescriptions before dispensing to patients. • Restocks the pharmacy shelves with supplies, drugs, etc. as needed. • Informs Pharmacist and Leach Pharmacy Technician about out of stock or low inventory. • Completes all procedures to including filing new patient prescriptions, refilling prescriptions, maintaining stock, filing requisitions, processing delivery requests, and any other duties relating to patient services. • Processes adjustments on discontinued and discharged medications returned to the pharmacy. • Knows abbreviations for interpreting prescriptions for computer entry and quantity calculations. • Completes prescription data entries. • Prepackages high volume items as indicated by the Pharmacist. • Aids in training of other pharmacy personnel on patient policies and procedures. • Oversees point of sale and balance/approve daily receipts. • Performs other tasks or projects as assigned. IV. PERIODIC DUTIES: 1. Participates in Center staff problem solving groups. 2. Performs annual inventory. 3. Performs expired medication checks. 4. Performs other duties as assigned. V. WORKING RELATIONSHIPS: Inside Center: All inclusive. Outside Center: Clients, community organizations and agencies. PHARMACY TECHNICIAN Page 3. VI. QUALIFICATIONS: 1. H.S. diploma or G.E.D. equivalent required. 2. Registered as a licensed pharmacy technician in the State of Missouri. 3. General pharmacy knowledge with a minimum of one (1) year pharmacy experience preferred. 4. Possess basic math knowledge and be proficient in reading/writing. VII. CONTINUING EDUCATION: As required by Missouri Board of Pharmacy. As required by the Chief Pharmacy Officer. Annual training on Medicare Fraud, Waste and Abuse. VIII. CONFIDENTIALITY: Respect for and maintenance of client and staff confidentiality is required. The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder). ______________________________________________ ________________________ Chief Executive Officer Date ______________________________________________ ________________________ Job Holder Date ______________________________________________ ________________________ Supervisor Date 05/2002 Reviewed/Revised 02/2024