Description Locations: Dutchtown, Carondelet, and Forest Park (multiple openings available) I. BASIC FUNCTION: Responsible for assisting the primary care providers in the provision of care delivery and is an integral part of team-based care in conjunction with transformation to a patient centered medical home. All employees of FCHC must ensure service standards are delivered, including: FCHC Core • Demonstrates a commitment to FCHC mission and vision. • Demonstrates a positive attitude towards patients, employees, role, and the health center. • Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect). Customer Service and Professionalism • Smiles and makes appropriate contact, greets individuals upon entry into building and space. • Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect. • Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround. • Demonstrates good communication skills and communicates in a tactful manner. • Exhibits conflict resolution skills in order to foster effective working relationships and embraces a teamapproach. • Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate. Show(s) • Consistently shows commitment to position and team performance (i.e., attendance and punctuality). • Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion. • Participates in training and professional development and completes required trainings in a timely manner. Safety • Adheres to and promotes a culture of safety and cleanliness. • Adheres to HIPPA/Confidentiality standards. • Respectful of FCHC property, properly and safely uses Health Center Equipment. II. INTRADEPARTMENTAL RELATIONSHIPS: Department Officer: Chief Operations Officer Reports to: Clinical Nurse Manager and/or Lead Medical Assistant Supervises: None JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS JOB TITLE: MEDICAL ASSISTANT MEDICAL ASSISTANT III. PRIMARY RESPONSIBILITIES: • Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI assessment and follow-up and immunizations, as well as assists with providing educational materials to patients and enters data into the electronic system • Records data into structured data fields and follows standard operation procedures for system documentation. Administers vaccines and documents all required data in the designated fields, according to insurance eligibility. • Coordinates patient flow with the front desk receptionist and the providers. • Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing screenings, ear irrigations, etc. • Records vital signs and other pertinent data on client records. • Prepares patients for general and specific examinations. • Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily preparation of exam rooms. • Assists providers in treatments, diagnostic exams and minor surgical interventions. • Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching patients and families. • Maintains the organization of the clinical area environment. • Utilizes time effectively when not assigned to a provider who’s actively seeing patients. • Works effectively in a team which includes providers and other team members. Assists with coordination of care and assists with transitions to a patient centered medical home. IV. PERIODIC DUTIES: • Participates in Health Center staff problem solving groups. • Attends and participates in department meetings, etc. • Performs other duties as assigned. MEDICAL ASSISTANT V. WORKING RELATIONSHIPS: Inside Health Center: All inclusive. Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc. VI. QUALIFICATIONS: • High School Diploma or G.E.D. equivalent required. • Graduate of an accredited Medical Assistant program and/or holder of a current, active Medical Assistant certification (such as CMA, RMA, or CCMA) from a nationally recognized certifying body is required. • 2+ years of medical office experience as a Medical Assistant preferred. • Must possess good organizational skills and customer service skills required