Shift Lead — PM Classification: Full-time, Hourly, Non-Exempt Pay Rate: $19.00/hour + tips Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM About the Role Step Into Leadership From Day One We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026 (Training starts now!). This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day. As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish. Responsibilities Pre-Opening • Participate in onboarding and training prior to opening • Learn company service standards, operating procedures, and product knowledge at a leadership level • Assist with café setup, merchandising, and operational readiness • Help facilitate team training and support Barista onboarding alongside the General Manager • Support grand opening events and launch activities Shift Leadership & Operations • Open or close the location according to established procedures — you own the shift, start to finish • Lead and direct the Barista team — assign tasks, manage pace, and step in where needed • Monitor floor coverage and adjust team positioning in real time based on traffic • Complete shift reports and communicate key updates to the General Manager daily • Flag any team performance concerns, guest feedback, or operational issues promptly Guest Experience & Hospitality • Model the exceptional, attentive guest experience expected of every team member • Serve as the primary point of contact for guests when the General Manager is not present • Handle escalations, complaints, and special requests with confidence and good judgment • Build relationships with regulars and help create a sense of community Beverage & Product • Prepare and serve all menu items to company standards with consistency and care • Maintain strong product knowledge and confidently educate guests and team members • Uphold quality, presentation, and food safety standards across every shift Operations & Standards • Receive and verify product deliveries from our Phoenix production warehouse • Operate the POS system accurately and oversee cash handling procedures • Maintain cleanliness, organization, and visual standards throughout the café • Follow and enforce opening, closing, and daily operational procedures Requirements • Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred. • A natural leader who steps up without being asked and stays calm under pressure. • Genuine passion for hospitality and elevating the guest experience. • Strong communication skills — with guests and with your team. • Comfortable handling cash, operating POS, and managing product receiving. • Reliable, punctual, and accountable. • Ability to stand for extended periods and lift up to 30 pounds. • Full-time availability for assigned schedule (PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays. • Must be at least 18 years old. • Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening Benefits • Full-time position with consistent hours, plus tips. • A dynamic team environment where collaboration is key. • Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one. • Employee product discounts. • Paid pre-opening training and development. • Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment. How to Apply Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team. For more information about the bakery, visit our website or follow us on Instagram: Website: www.toosweetcakes.com Instagram: @toosweet_cakes At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!