Description Customer Service Support Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment. About the Role We’re looking for a detail-oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction. What You’ll Do · Partner with the sales and customer service team to keep daily operations running smoothly. · Enter customer orders accurately and promptly. · Prepare and process quotes while building knowledge of products and vendor tools. · Respond to incoming calls and customer inquiries with professionalism and urgency. · Deliver a high level of service to both internal and external customers. · Help prioritize requests, manage multiple tasks, and meet deadlines in a fast-paced setting. · Build positive working relationships with teammates, customers, and managers. · Support team goals and contribute to a collaborative, service-driven culture. Why Western At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP). That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future. Benefits Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP). Requirements What We’re Looking For · Strong customer service mindset and a commitment to creating a positive customer experience. · Proficiency with Microsoft Office and comfort learning internal systems and software. · Excellent verbal and written communication skills. · Strong interpersonal skills and the ability to resolve issues effectively and professionally. · Effective time management and organizational skills, with the ability to handle multiple priorities. · Problem-solving skills and the ability to interpret information and respond to customer needs. · Ability to work well under pressure while maintaining accuracy and attention to detail. Experience · 1–2 years of experience in customer service, sales support, administrative support, or a related role preferred.