About the Role The Shift Manager-In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation. Position Responsibilities • Ensures that service is carried out in accordance with established policy • Responsible for controlling labor and other operating costs • Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures • Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service • Ensures sanitation compliance throughout In Room Dining • Handles customer complaints • Responsible for compliance with all regulatory requirements within area of responsibility • Maintains a clean, safe, hazard-free work environment within area of responsibility • Shift assignments may be irregular, and will cover days, nights, weekends and holidays • Adheres to federal, state and local laws and regulations • All other duties as assigned • The ability to handle all types of guest related situations Essential Functions • The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp • Must be able to walk and stand for entire shift • The ability to work in a high-pressure environment • Must have ability to sit and work from a computer for extended periods • Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment. • Must be able lift/push/pull up to 25 lbs Requirements • High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants is preferred • The ability to effectively communicate in English Benefits • Free meal on shift • Training & Development • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k,) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Our cash compensation amount for this role is targeted at $46,500-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.