Description MVR Guidelines SUMMARY Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Important information: • Work Type: In-person only (remote work not available). • Residency: Applicants must live within daily commuting distance. No relocation assistance is provided. • Compensation: U.S.-based employment only; pay in U.S. Dollars. DUTIES & RESPONSIBILITES • Working for FHG requires travel if other markets are in need. • Complete all installations according to company and industry standards. • Accurately complete daily reports and paperwork. • Acquire and return equipment as directed. • Maintain tools and vehicles; report any maintenance issues. • Communicate with Dispatch on arrivals, departures, and any delays. • Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time. • Technical development training/certification is required; successful completion is mandatory to remain an active employee. • Follow all company & OSHA safety rules. • Other duties as assigned. PGM2 Requirements Competencies • Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures. • Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills. • Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction. • Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing. • Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records. • Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges. • Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment. • Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team. • Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education. SKILLS • Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided). • Strong customer service, time management and communications abilities. • Due to the nature of our customer base, fluency in English (speaking and understanding) is required. • Read and interpret operating instructions and procedures. • Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems). • Ability to identify and troubleshoot CATV technical difficulties. • Manage time effectively, efficiently, and work independently. EDUCATION / QUALIFICATIONS • High School or GED preferred. • Be at least 21 years old. • Hold a valid driver’s license. • Have a minimum of three (3) years of driving history. • Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility. • Due to the sensitive nature of our work inside customers’ homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification. COMPENSATION • Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards. • Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match. PHYSICAL REQUIREMENTS • Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights. • Use hand tools. • Frequent stooping, bending and twisting required. • Work indoors, outdoors, in confined spaces, and while exposed to varied weather. • Drive during all weather conditions, daytime and nighttime. • Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.