Description The Role Diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions. Responsibilities • Diagnose and repair residential plumbing systems, ensuring the highest level of customer satisfaction. • Guide customers through their service options, helping them make informed and confident decisions about products and services. • Offer expert advice on finance options and maintenance plans to best suit the customer's needs. • Achieve and exceed goals by establishing strong customer rapport and securing repeat business through exceptional service. • Collaborate with our customer service and dispatch teams to enhance business success. • Maintain an organized, clean work environment and a well-stocked vehicle to ensure efficiency and professionalism. • Engage in continuous learning through participation in training sessions, morning meetings, and company retreats. • Mentor and train apprentices, contributing to the skill development and efficiency of our future workforce. Requirements Competencies for Success • Knowledge of local plumbing codes and ability to make on-the-job applications. • Develop proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair. • Continued education and training. • Clean, safe driving record. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • High integrity with advanced social skills and ability to make solid connections. • Strong desire to be a better technician tomorrow than you are today. • Competitive individual contributor who also loves to win as a team.