Description The Role Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions. Responsibilities • Complete all general HVAC in-home, service calls. • Establish customer rapport to help clients find the right products and services for their needs and wants. • Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. • Educate and assist customers in choosing the best finance options and maintenance plans. • Explain replacement opportunities for aging, inefficient or underperforming systems. • Understand your service criteria and hold yourself accountable for exceeding goals. • Show yourself as professional and knowledgeable to win new referrals and repeat business. • Work along side customer service and dispatch to ensure overall success of the business. • Maintain a clean, organized job site and well inventoried truck. • Participate actively in all training exercises, morning meetings, trade shows and retreats. • Train and mentor apprentices to ensure quick, accurate repairs and installations. • Be accurate and timely with invoices, time cards, curbside feedback and option sheets. Requirements Competencies for Success • Knowledge of local HVAC codes and ability to make on-the-job applications. • Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams. • Continued education and training to obtain NATE certification. • Clean, safe driving record. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • High integrity with advanced social skills and ability to make solid connections. • Strong desire to be a better technician tomorrow than you are today. • Competitive individual contributor who also loves to win as a team.