Description POSITION SUMMARY: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. ESSENTIAL FUNCTIONS: Greet and serve members and guests • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors. • Give membership and program information to walk in and phone customers. • High knowledge of program information at all times. • Conduct facility tours as needed Answer telephones in a prompt courteous manner • Understand and able to use phone system. • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail. Receipt money transactions and program sign-ups • Member sign up and program registration all done correctly and in a speedy manner. • Enter receipt information correctly for membership and programs. • Be accountable for all money collected during your shift. • Prepare end of shift deposits and reports Serve as Check-Point when needed • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program. Other • Serve as liaison between members and program supervisors • Handle and solve member complaints • Make Coffee, Keep Member Lounge area tidy • Open and Close facility as appropriate for assigned shift • Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department. • Additional duties as assigned by supervisor Requirements QUALIFICATIONS: • Excellent verbal and communication skills • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening • One to two years prior customer service experience • Professional appearance and behavior • Able to prioritize and meet deadlines • Able to maintain confidentiality • Positive attitude • Must be a self starter, with high energy and a positive attitude • Adhere to drug/alcohol/smoke free workplace policy • Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com CERTIFICATIONS AND TRAINING REQUIREMENTS: • CPR and First Aid Certifications required • Completion of YMCA of the USA Child Abuse and Neglect class • Completion of the YMCA’s Blood Borne Pathogens training • Staff Safety Requirements/Cleaning Protocols • Additional training classes as recommended by Supervisor