Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve Lake County and be located in East Chicago, IN. Essential Job Responsibilities: • Manages a caseload of participants and provides work readiness counseling and mentoring • Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions • Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness • Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals • Maintains information about area resources and employers • Ensures participant accountability and attendance; tracks and maintains employment retention goals • Provides government agencies with prompt notification that a participant has lost or reduced hours of employment • Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues • Provides information to participants on available training and/or jobs that will lead to advancement • Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts • Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued • Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency • Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level Requirements Qualifications/Education: • Associate’s degree from an accredited university or college, or 12 months of related work experience • Excellent verbal and written communication skills • Demonstrated customer service skills • Familiarity with the communities being served, with knowledge and understanding of local needs and resources • One to three years’ experience in workforce development or related programs preferred • Frequent local travel required *Hourly rate: $18.42-$20.00