Description I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana Join the Best-One Team! Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you’ll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We’re looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset. This is an onsite position based out of our Monroe office, with regular travel to support our other locations. What You’ll Earn: Starting at $24.04/hr Why You'll Love Working Here: · Top Pay - the more you know, the more you earn · Paid holidays & vacations; closed most major holidays · Home on the weekends · Health/dental/vision insurance · 401(K)- Company Match! · Team member discount program · Continuing education/training · Uniform Program · ...and being a part of a company that offers a career, not just a job! What You'll Do as I/T Support Specialist: • Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment. • Install, configure, and maintain end-user hardware and software. • Troubleshoot hardware, software, connectivity, and basic network issues. • Support new site openings, relocations, equipment deployments, and technology upgrades. • Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members. • Maintain accurate documentation of support activities, asset inventories, and system configurations. • Ensure compliance with enterprise I/T policies, procedures, and security standards. • Assist with user account provisioning, access control, and password support in accordance with security policies. • Coordinate with third-party vendors for hardware repair and telecommunications support when required. • Participate in disaster recovery preparedness and site-level continuity efforts. • Travel regularly to company locations. What We're Looking For: • Proven experience in end-user technical support or help desk environments. • Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP). • Strong troubleshooting and problem-resolution skills. • Ability to work independently in field environments while maintaining communication with regional leadership. • Excellent customer service and interpersonal skills. • Strong organizational skills and attention to detail. • High school diploma or GED required; associate’s degree in Information Technology or related field preferred. • Industry certifications such as CompTIA A+, Network+, or equivalent. • Experience supporting multi-site or distributed business environments. • Familiarity with basic network equipment and wireless troubleshooting. • Experience with ticketing systems and service management processes. Who we are: For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members. Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.